Rights and Responsibilities of Patients and Patient Relatives

Right to Benefit from Health Services:

Every individual applying to our hospital has the right to benefit from existing diagnosis, treatment, and rehabilitation facilities to the highest level, regardless of race, language, religion, sect, gender, physical, mental, and social characteristics.

Right to Obtain Information About Health Status:

Patients are provided with information as simply as possible, without leaving any room for doubt or ambiguity, and in a manner understandable according to their social and cultural level. The patient is informed by the healthcare personnel performing the medical treatment and intervention. Our patients and their legal representatives are informed about the following:

• The possible causes of the illness and its progression,
• How and where the medical intervention will be performed, who will perform it, and its estimated duration,
• Other diagnostic and treatment options, their benefits and risks, and their potential effects on the patient's health,
• Possible complications,
• Potential risks if the patient refuses the treatment,
• Important characteristics of the medications to be used,
• Critical lifestyle recommendations for their health,
• How to access medical assistance on the same topic if necessary

The patient can review and obtain a copy of the file and records containing information about their health status directly, through a representative, or via their legal representative, in accordance with the relevant law (KVKK).

Choosing and Changing Health Institutions:

Our patients have the right to choose the healthcare institution they receive services from and to change it at any stage of the treatment.

Identifying, Choosing, and Changing Personnel:

Our patients have the right to know the identities, duties, and titles of the personnel providing healthcare services, to choose the personnel, and to change the personnel involved in their treatment.

Respect for Privacy:

Respecting the patient's privacy is fundamental.

The patient can explicitly request the protection of their privacy.

All clinical consultations, examinations, medical procedures, treatments, and patient transfers are conducted with respect for the patient's privacy.

The following issues should be considered regarding privacy:

• The confidentiality of medical evaluations related to the patient's health status,
• Examinations, diagnoses, treatments, and other procedures requiring direct contact with the patient should be performed in a reasonably private environment,
• In cases where there is no medical objection, allowing a close relative to be present,
• Ensuring that individuals not directly related to the treatment are not present during medical interventions,
• Not intervening in the patient's personal and family life unless required by the nature of the illness,
• The confidentiality of the source of health expenses

In the case of death, it does not entitle to a breach of privacy.

Patient Consent and Permission for Medical Intervention:

Patient consent is required for medical interventions. In emergencies where the patient's consent cannot be obtained, there is a life-threatening situation, or the patient is unconscious, medical intervention is not contingent on consent if it involves the loss of an organ or the inability to perform its function.

Our patients have the right to detailed information about the treatment to be applied and to give consent or refuse the treatment afterward.

During this process, mutual dialogue is established between the recommending physician and the patient, all questions of the patient are answered, and a reasonable time is allowed for consideration.

The following procedures require informed consent and the signing of the “Informed Consent Form”:

• Hospital admission and treatment
• All surgeries and other invasive procedures
• Anesthesia and sedation applications
• Blood and blood products transfusion
• Other high-risk procedures as deemed by the physician (chemotherapy, radiotherapy, bone marrow transplantation, etc.)

Scope of Consent and Cases Where It Is Not Required:

When obtaining consent from the patient, the patient or their legal representative is informed about the subject and outcomes of the medical intervention. The consent given by the patient covers routine processes that are considered necessary and compulsory as part of the medical intervention. In situations where there is a risk of organ or function loss, medical intervention may be extended without consent.

Refusal or Termination of Treatment:

Our patients have the right to refuse or request the termination of the treatment planned or being administered to them. The physician explains the potential consequences of refusing the treatment, and a “Investigation / Treatment Refusal, Termination, Self-Discharge Report” is signed to confirm understanding. A copy of the signed form is placed in the patient’s file, and another copy is given to the patient. If a patient who previously refused treatment seeks medical attention again, they have the right to receive necessary medical care and treatment. We do not express dissatisfaction or imply reproach regarding the previous refusal.

Ensuring Safety:

Patients and their relatives have the right to expect and request to be safe in healthcare institutions. Personal belongings of patients and their relatives are securely stored and protected according to specific rules. All valuable items on patients and their relatives are secured, stored, and returned upon leaving the hospital.

Right to Religious Services:

Our patients have the right to benefit from religious services within the rules of our hospital. Patients may perform religious rituals as long as they do not affect other patients, do not risk their own health, and do not disrupt hospital order. The patient has the right to bring a clergy member according to their religious needs if they wish.

Respect for Human Values and Visiting Rights:

Our patients have the right to receive healthcare services in an environment that respects their personal values. All personnel involved in healthcare services must show respect, care, and attention to patients, their relatives, and visitors, and behave with a friendly, polite, and compassionate attitude.

The patient has the right to receive healthcare services under healthy conditions, with all disruptive and uncomfortable factors eliminated, and to accept visitors in accordance with our hospital rules.

Accompanying Person:

Our patients have the right to have an accompanying person if deemed appropriate by the physician, within the rules of our hospital.

Application, Complaint, and Legal Action Rights:

Our patients have the right to use all kinds of application, complaint, and legal action rights within the framework of regulations in the event of rights violations.

Organ Donation:

Organ donation is a medical practice based entirely on voluntary participation. Our patients are directed to the Ministry of Health’s organ donation centers upon request, after being informed.